Return and Refund Policy
At NeoByteStore, we are committed to providing high-quality digital products and excellent customer service. Since eBooks are digital products that are delivered immediately upon purchase, we have a limited return and refund policy. Please review the following terms and conditions carefully:
1. Eligibility for Returns/Refunds
Due to the nature of digital content, we generally do not offer returns or refunds once an eBook has been downloaded or accessed. However, we understand that issues may arise, and in the following circumstances, we may offer a refund or exchange:
- Technical Issues: If the eBook is faulty, corrupted, or not compatible with standard eBook readers (e.g., Kindle, EPUB, PDF), you may request a refund or exchange within 7 days of purchase.
- Duplicate Purchases: If you accidentally purchase the same eBook more than once, we will issue a refund for the duplicate order within 7 days of purchase.
- Incorrect eBook Delivery: If you receive the wrong eBook (e.g., a different title or format), we will issue a full refund or provide the correct eBook upon request.
2. How to Request a Refund
If you believe you qualify for a refund under the conditions listed above, please follow these steps:
- Contact Us: Reach out to our support team at [email protected] within 7 days of your purchase.
- Provide Order Details: Include your order number, the email address used for the purchase, and a brief explanation of the issue.
- Review Process: Our team will review your request and respond within 1-2 business days.
3. Non-Refundable Items
- eBooks that have already been downloaded or accessed.
- Purchases made through third-party platforms or outside of our official website.
4. Exchanges
If you have purchased the wrong eBook or if the format isn’t compatible with your device, we may offer an exchange for the correct product. Requests for exchanges must be submitted within 7 days of purchase.
5. Refund Processing
- If a refund is approved, it will be processed back to the original method of payment.
- Please allow up to 10 business days for the refund to appear on your statement, depending on your payment provider.
6. Customer Support
If you have any questions or concerns regarding our return and refund policy, please contact us at [email protected] or call 9266535560. We’re here to help!
Thank you for choosing NeoByteStore! We appreciate your understanding of our digital product policy.
Feel free to adjust the support email, phone number, or other details if needed. Let me know if you’d like any other tweaks!